Hospitality Tobago!May 11, 2012
Tobago Hospitality & Tourism Institute joins the ranks of over 3,500 companies and businesses internationally that have achieved the Hospitality Assured standard. It is to be celebrated that the institute is the first entity in Trinidad & Tobago to be HA certified and the first hospitality institute in the region to be HA certified. These are achievements that need to be lauded and applauded.
The tag line for the Hospitality Assured programme is “Promoting Service and Business Excellence” and as quoted by the NBA basketball coach, Pat Riley “Excellence is the gradual result of always striving to do better.” In the context of the Hospitality Assured programme it suggests that pursing excellence is an ongoing, step by step and day by day endeavor to want to improve, and there is continuous effort and commitment and discipline that is part of the process as one “strives to do better.” The HA programme builds in that commitment to continuous improvement on the road to excellence in that the Tobago Hospitality & Tourism Institute along with all certified businesses, has to face an external assessor every two years and demonstrate, in ways that are measurable, that it is on a path of continuous improvement as its strives to provide service and business excellence.
|Assemblyman Oswald Williams receives the Certification of Hospitality Assured from Ms. Bonita Morgan, Director of Human Resources, Caribbean Tourism Organization||Left to Right:
Mr. Wayne Pierre, Chief Executive Officer, THTI, Dr. Verleen Bobb-Lewis, Chairman, Board of Directors, Assemblyman Oswald Williams, Secretary, Tourism & Transportation
|All photos are courtesy Charles Scott, Scott’s Photography.|