The standard for service and business excellence.
The Hospitality Assured Certification for the Caribbean for which the Caribbean Tourism Organization (CTO) holds the license, seeks to actively encourage tourism and hospitality businesses in the region to put in place a service quality framework that meets the requirements for the European Foundation for Quality Management Excellence Model.
The Hospitality Assured process encourages businesses to look at their own operation from the customer's perspective and to see where improvements should be made to benefit the customer and strengthen the business. The Hospitality Assured 9-Step Framework provides the framework to achieve service and business excellence.Read More
The Caribbean Development Bank Supports the Hospitality Assured (Caribbean) Certification Programme
The Caribbean Development Bank (CDB), through its Caribbean Technological Consultancy Services (CTCS) Network, is utilising the Hospitality Assured (Caribbean) Certification programme to significantly improve service quality standards and build a culture of service and business excellence in the region’s micro, small and medium-sized operations (MSMEs) in the tourism and hospitality sector.
Through the provision of US$223,312.00, over a one year period, the CDB is supporting two key components of the Hospitality Assured (HA) Caribbean certification programme, managed by the CTO as part of its product development and service quality thrust. The majority of funds are being used to contract business advisors, who provide technical assistance to participating businesses, and also to support assessors, to help strengthen the business performance and overall competitiveness of thirty (30) tourism-related micro, small and medium-sized enterprises (MSMEs) in ten (10) CDB borrowing member countries (BMCs) through the implementation of the Hospitality Assured Caribbean programme.Read More
- Hospitality Assured Celebrates 20 Years
Hospitality Assured is celebrating its 20th anniversary in 2018! In our 20th year, there are many challenges that face the industry in 2018 and the Hospitality Assured Community as usual face these as opportunities to reflect, review and improve. 2018 … Continue reading
- CTO Looks to Double the Number of Hospitality Assured Caribbean Businesses with CDB Support
BRIDGETOWN, Barbados (21 March, 2018) – The Caribbean Tourism Organization (CTO) is looking to double the number of businesses recognised as Hospitality Assured (HA), the certification programme that promotes business and service excellence. At present, 33 of the 80 tourism … Continue reading