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The Caribbean Development Bank Supports the Hospitality Assured (Caribbean) Certification Programme

The Caribbean Development Bank (CDB), through its Caribbean Technological Consultancy Services (CTCS) Network, is utilising the Hospitality Assured (Caribbean) Certification programme to significantly improve service quality standards and build a culture of service and business excellence in the region’s micro, small and medium-sized operations (MSMEs) in the tourism and hospitality sector.

Through the provision of US$223,312.00, over a one year period, the CDB is supporting two key components of the Hospitality Assured (HA) Caribbean certification programme, managed by the CTO as part of its product development and service quality thrust. The majority of funds are being used to contract business advisors, who provide technical assistance to participating businesses, and also to support assessors, to help strengthen the business performance and overall competitiveness of thirty (30) tourism-related micro, small and medium-sized enterprises (MSMEs) in ten (10) CDB borrowing member countries (BMCs) through the implementation of the Hospitality Assured Caribbean programme.

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