Start your journey to service excellence

OUR GOAL

Helping Caribbean organisations achieve competitive advantage through business and service excellence.

Hospitality Assured (HA) is the quality standard created by the Institute of Hospitality specifically for customer facing businesses. Hospitality Assured inspires and enables organisations to maximise their full potential by following world class processes, customer service standards and enhancing employee engagement.

HOSPITALITY ASSURED

Benefits of certification:

Improve quality standards

Increase customer satisfaction & loyalty

Improve leadership & management skills

Improve staff morale

Reduce staff turnover

Increase market share

HOSPITALITY ASSURED

How to get certified:

Choose Hospitality Assured for the first step in ensuring your way to success. The process for getting certified is quick and easy and the CTO will be there to support you every step of the way. Below outlines the key stages that you will need to go through in the process:

Once you are confident that Hospitality Assured is the right certification for your business, send us your interest via the website, or give us a call and we will supply all of the information concerning the costs and certification process. Learn More

Before you can start the certification process, your company is checked to ensure it is licensed and certified at the national level.

Once your business has been verified, we will send you the Hospitality Assured application form to be completed and returned. Application form

Acceptance of your completed form confirms your registration for the Hospitality Assured certification. You will be sent an invoice for 50% of the assessment/ administration fee.

When we receive your 50% payment the Hospitality Assured Information Pack will be sent out to you directly.

If you require a business advisor, we will assign one to your organisation. They will support you through the certification process to get your business ready for assessment. There is a cost attached to using a business advisor.

Prior to your assessment taking place, you will be required to pay the remaining 50% of your assessment/administration fee.

Once your business has been assessed you will be notified of its outcome.

For organisations interested in becoming Hospitality Assured, download a copy of our frequently asked questions or view the faq.

Start your journey to service excellence

OUR GOAL

Helping Caribbean organisations achieve competitive advantage through business and service excellence.

HOSPITALITY ASSURED

Benefits of certification:

Improve quality standards

Increase customer satisfaction & loyalty

Improve leadership & management skills

Improve staff morale

Reduce staff turnover

Increase market share

HOSPITALITY ASSURED

How to get certified:

We've helped:

Sunbreeze Hotel, Belize

Island Magic Beach Resort, Belize

Grand Coastal Inn, Inc, Guyana

Karanambu Lodge, Guyana

Old Fort Tours Guyana

King’s Hotel & Residences, Guyana

Roraima Duke Lodge, Guyana

Oualie Beach Resort, Jamaica

Cox & Company Limited, Saint Lucia

Holiday Taxi Lit, Saint Lucia

Southern Taxi Association, Saint Lucia

Hotel Alexandrina, St. Vincent & The Grenadines

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