The 9 Steps
The 9 steps in the Hospitality Assured Standard are helpfully divided into sub-steps to be both rigorous and to enable you to easily identify what you are required to do. These established steps act as a tool assisting you to decide what is most appropriate for your organisation and to define what improvement is needed and how it can be measured.
In choosing to be assessed by the Hospitality Assured Standard, you will need to show evidence of a well-planned, systematic and effective approach. Your journey to excellence will require you to clarify:
· Where are you going? Direction
· How are you going to get there? Delivery
· How will you know you have got there? Results