“The Fort Young Hotel, is quite happy that we have obtained Hospitality assured certification. We believe that this certification is truly practical and relevant to the operations of the hotel/ It has helped us to look at our operations, examine the way we do business and see where improvements can be made to benefit the hotel and our customers.The process was intensive and may be considered extra work however we overcome this by incorporating the steps into our everyday duties and responsibilities hereby making it a seamless process. We would like to encourage all hotels to participate in this programme it will not only improve the way things are done within the property but will provide a level of confidence to customers. The Fort Young Hotels looks forward to building on the ten key steps of the Hospitality Assured programme as we strive to provide excellent service to our customers.”
Marvlyn Alexander James – Sales & Marketing Manager, Fort Young Hotel
“The management and staff of Island Essentials are extremely proud and excited to have qualified for the prestigious ‘Hospitality Assured’ accreditation. The challenging economic times of the past few years have taught us that only the strongest companies survive during hard times and only the best run businesses thrive.
Read more from Island Essentials.
Rory Dean – General Manager, “Island Essentials” Store, Nassau, BAHAMAS
“Service has always been the backbone of our guest experience philosophy at Round Hill, and this certification is something we are very proud of. We are excited to continue to focus on our renowned levels of world-class service and hospitality, which ultimately give us the competitive edge here in Jamaica and allow us to remain one of the best hotels in the Caribbean.”
Omar Robinson – General Manager, Round Hill Hotel & Villas, Montego Bay, Jamaica
“The Hospitality Assured Programme forced us to look in detail at our operations, take stock of what we had in place and what we were doing. It allowed us to not only review and reflect on the quality and effectiveness of communication, systems, and procedures but also have frank and open discussions about issues such as trust between team members, trust between the team and management.
Read more from Mockingbird Hill.
Shireen Aga – Owner, Manager, Mockingbird Hill, Portland, Jamaica
“Hospitality Assured is our mantra and this attainment is not the end of the process because quite frankly, it is the beginning of a new dawn as we have so many reputations to protect, including the reputation of Hospitality Assured globally.”
Alvin Jemmott, General Manager, Divi Southwinds Beach Resort, Barbados
“The programme was very impactful and valuable because it caused us to look in detail at our operation and the processes or as we found out the lack thereof. We are a lot more focused and have some direction due to the creation of our Business Plan, this provides a framework to improve overall business performance competitiveness. It enabled us to actually sit down as a group for hours and draft a marketing strategy for our Business Plan. The Tryall Club has been evolving and many changes have taken place. The Hospitality Assured programme served to get us better organized and more focused in terms of the documentation of our operation and cemented the idea of goal and target setting, which enables us to measure continuous improvement. The Hospitality Assured programme has done more for Tryall than any other program in the 16 years I have been there. If this programme had not come along we would have not have had the focus or the drive to complete items like SOPs and other needed policies with the fervor and the speed that we did during this time period.”
Richard Ferdinand, Director of Guest Services, Tryall Club
“Achieving the Hospitality Assured certificate was an extremely rewarding accomplishment. At Goddards Shipping & Tours our vision is “To be the region’s market leader in all areas of operations, recognized and sought after for exceptional service.” The Hospitality Assured programme certification process allowed us to give tangible expression to the elements and conditions of service delivery that will allow us to achieve that vision consistently. It has been an invaluable tool in aligning our business processes and galvanizing the commitment of our team toward that end. We are a proud recipient of the certification and would recommend the process without hesitation.”
Nicki King, Business Development Manager – Goddards Shipping & Tours Ltd.
“I believe that the great benefit of Hospitality Assured for Atlantis Submarines Barbados has been the process of involving the entire team in a structured ten step analysis of our business from customer research to service delivery. Hospitality Assured has become an umbrella under which all of our continuous improvement plans can fall and it ensures that as the economy remains somewhat weak the internal focus remains strong on all the right things to get us through it.“
~ Mrs. Roseanne Myers, General Manager -Atlantis Submarines (Barbados) Inc.
“The Hospitality Assured program gave us the tools we needed to coordinate and unify our operational procedures. With the use of their informative manuals, worksheets, staff training and personal care we were able to create a business plan that will serve as a platform for the future management of the hotel. By integrating marketing strategies, financial outlooks, on-going staff education, meaningful SOP’s, and manager/supervisor profiles we gained the confidence and skills needed to compete in a global hospitality environment. It was a great experience.”
~ Island smiles, Pam Armbrister; Fernanadez Bay Village, Cat Island,Bahamas
“The Bahamas is blessed with a vast untapped potential of wonderful small properties throughout our many islands. Many are just waiting to be discovered. Hospitality Assured helps provide guests just that…an assurance that these properties have put in place procedures and practices aimed at ensuring guest satisfaction.”
~ Robert ‘Sandy’ Sands, Former President, Bahamas Hotel Association
“The Corner Hotel welcomes Hospitality Assured. It has given us the opportunity to modify and fine tune all of our processes. At the same time our team has realized how much of what we do and how we do it influences our customers. Our team is now re-inspired, re-invigorated and re-energized to continuously meet and exceed our guest expectations and experiences.”
~Nina Maynard, Owner, Managing Director, The Corner Hotel, Nassau, Bahamas
“As a family run establishment, going through the process of documenting our business plan was a rewarding achievement. The Hospitality Assured process showed us how to efficiently organise our business to meet a higher standard of customer satisfaction. We are proud to be Hospitality Assured certified and look forward to continued growth in customer satisfaction.”
~ Juliet Newbold, General Manager, Andros Island Bonefishing Club, Andros, Bahamas
“Accra Beach Hotel & Spa is not a member of a chain of hotels. We are a stand alone operation. We are cognizant that customers are very brand conscious and thus associate certain standards to certain brands automatically when making choices. We continually strive to maintain certain standards, so any opportunity to achieve that goal, we readily welcome.
This is the reason Accra has formed the partnership with Hospitality Assured. It affords the opportunity to advertise our certification to our clientele and, from an internal standpoint; it keeps us “on our toes” as it relates to “best practice” on a daily basis.”
~ Jon Martineau – General Manager, Accra Beach Hotel & Spa, Barbados